Introduction to Samurai M.T. Support

Introduction to Samurai M.T. Support

Thank you for purchasing a Samurai Machine and welcome to the community!

We want you to be 100% happy with your purchase so if any issues arise please contact us and we will do our best to help.

As we are a new company we are able to deal with customers on a more personal level therefore solving problems faster and more efficiently. 

We like to constantly improve our machines and website so any feedback, question, or issue will be later used to improve the products and services that Samurai offers.

Samurai always thinks from first principles when designing machines, however this way of thinking can also be used to improve other areas of a company, such as the support service. Our approach to fundamentally fixing the problem of support is to firstly see if the machine design can be altered to prevent the problem occurring again in the future.

Secondly, and if the machine can't be altered to prevent the issue, full details of the problem and its solution will be easily found in this support section. 

With such system in place, we will very quickly identify and eliminate all potential issues, while making the solutions available for other customers to see.

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